Help Desk Services
Everybody needs IT help at some point. Whether it’s a quick question, a trouble or a work request, Apex’s Help Desk is one call away.
US based, 24/7 technical support on software and hardware products
At the Apex Technology Group, our Help Desk is staffed by friendly, knowledgeable staff, available 24×7x365 and based in Rhode Island. Cheap, offshore Help Desks may have their place. But not at Apex and not for our clients.
Maximizing client up-time by delivering first point of contact incident resolution
Apex professionals have been delivering IT Help Desk services for the past 25 years. When a client calls the Apex Help Desk, it’s not about the technology… it’s about the end-user, the client’s business, rapid response and maximizing client up-time. To accomplish this, Apex uses experienced Help Desk professionals that quickly solve problems via telephone and remote support systems without transferring your call multiple times. In the event on-site dispatch is needed to resolve your problem, Apex is ready and offers a variety of solutions: Same Business Day, Next Business Day and Emergency dispatch options are all available.
Expertise and high-quality services across multi-vendor and multi-technology networks
We can assist your staff with questions or problems including: answers to how-to and technical or error-resolution questions, internet/network connectivity issues, password resets, peripheral support [i.e. printer issues], desktop applications, as well as hardware, cabling, carrier services, telephone systems and all Microsoft, Cisco, Aruba and Juniper products and services.
Key Benefits of our Help Desk Services
- A single place to call for all IT needs, 24/7/365
- Allows you to focus on your core business; eliminating the drain on your resources, staff or infrastructure
- Customized service plans to meet the needs of your infrastructure, your staff, and your budget
- Consistent process and expectations, reduced downtime, increased productivity and reduced cost/user
- Call-dispatch capabilities for on-site repairs from certified technicians