Help Desk Services
Everybody needs IT help at some point. Whether it’s a quick question, a trouble or a work request, Apex’s Help Desk is one call away.
US based, 24/7 technical support on software and hardware products
At the Apex Technology Group, our Help Desk is staffed by friendly, knowledgeable staff, available 24x7x365 and based in Rhode Island. Cheap, offshore Help Desks may have their place. But not at Apex and not for our clients.
Maximizing client up-time by delivering first point of contact incident resolution
Apex professionals have been delivering IT Help Desk services for the past 25 years. When a client calls the Apex Help Desk, it’s not about the technology… it’s about the end-user, the client’s business, rapid response and maximizing client up-time. To accomplish this, Apex uses experienced Help Desk professionals that quickly solve problems via telephone and remote support systems without transferring your call multiple times. In the event on-site dispatch is needed to resolve your problem, Apex is ready and offers a variety of solutions: Same Business Day, Next Business Day and Emergency dispatch options are all available.
Expertise and high-quality services across multi-vendor and multi-technology networks
We can assist your staff with questions or problems including: answers to how-to and technical or error-resolution questions, internet/network connectivity issues, password resets, peripheral support [i.e. printer issues], desktop applications, as well as hardware, cabling, carrier services, telephone systems and all Microsoft, Cisco, Aruba and Juniper products and services.
Key Benefits of our Help Desk Services
- A single place to call for all IT needs, 24/7/365
- Allows you to focus on your core business; eliminating the drain on your resources, staff or infrastructure
- Customized service plans to meet the needs of your infrastructure, your staff, and your budget
- Consistent process and expectations, reduced downtime, increased productivity and reduced cost/user
- Call-dispatch capabilities for on-site repairs from certified technicians
