How We Work
Apex people work in teams, collaboratively with you. We can assure that, whatever we do, you know who is accountable and everything is transparent. No surprises.
Delivering Managed IT Services , designing a network and developing a product strategy all require different approaches. Nevertheless there are common elements to our processes:
Initial Assessment
An initial assessment is key before we even think about proposals or solutions. We do that, within reason, at no cost. That is no casual offer. We have found that our initial assessments alone often provide you immediate value.
Discovery and Recommendations
We dig deeper into detailed objectives, your environment and specific technologies in order to make informed recommendations.
Our recommendations are rarely singular solutions. We suggest a range of options and we present those in normal, jargon-free, and hype-free English, along with pros and cons.
Project Planning and Management
Our project management protocols are detailed, transparent to you and your teams and include honest assessments of progress. We develop and agree on the key performance indicators – whether for a project or for your entire IT environment.
Ongoing Management
Our Managed IT Services have a whole set of specific processes and supporting technologies.
The bottom line: you will have better performance and lower cost but you will also have more actionable information, with less pain – about your projects, infrastructure and systems – than you ever have before.
Reporting and dashboards
Perhaps nothing is more important than you knowing what’s going on. We deliver monthly executive summaries that include the key performance indicators as well as issues, concerns, unplanned projects and costs.